"SAS" stands for San Antonio Shoemakers™. Sometimes we are referred to by our abbreviated name, which is SAS /‘es’a‘es/. While we prefer San Antonio Shoemakers™ over SAS, how our customers say our name is not as important to us as how they enjoy the comfort of our shoes.

Welcome to SAS! Placing an order with us is fast, simple, and completely secure. Just search or browse our site to find an item you want to order and add it your shopping cart by clicking the "Add to Cart" button on the product page. You'll be taken to your shopping cart where you can checkout by clicking the "Proceed to Checkout" button. Payment can be made by Visa, MasterCard, American Express, and Discover. After you place your order, you can check its status online by examining a confirmation email with tracking information upon the shipping of your order. If you prefer, you can also place your order over the phone by calling us at 1-877-727-7463 (SAS-SHOE). Note: Because it's not secure to transmit credit card information via email, we cannot accept orders by email.

You can find all of the authorized SAS dealers as well as the SAS retail locations via our Store Locator page.. SAS works closely with its dealers to ensure customer satisfaction. An authorized SAS dealer will be able to provide assistance should you have a concern with your footwear.

If your local authorized SAS retailer does not have the style or color you want in stock, it may still be available. Most of our SAS styles stay around for many years and become wardrobe staples. The styles that are available on the website will be shoes that are all supported by our current line. However, if you have a question about a style that is not on the current website please contact our Customer Care department by calling 1-877-727-7463 (SAS-SHOE) or via email.

If you are having difficulty with our laces coming undone, it would be best to try tying them in opposite directions. This is when you make the second loop, go under and over the first loop towards the body. Please attempt to tie the shoes in this manner. This has been more successful with our customers.

If you are having difficulties with the website or have a general question about the site please call our Customer Care department at 1-877-727-7463 (SAS-SHOE) or email us a question.

SAS offers a Premium Refurbish Program which includes: Replace outsole and footbeds, re-stitch and repair of any broken seams, recondition all leather, replace shoelaces, and complimentary leather care product. If you are in need of assistance with resoling services, please contact Customer Support or visit a participating SAS store. In certain circumstances, we may also be able to send out repair parts for your shoes, and you may also inquire about those parts directly with our Customer Care Department. Cost is standard for all available and applicable styles. Service cost $110 plus tax where applicable. Shipping cost $15. Refurbishing orders should be shipped back to customer within 4- 6 weeks after receiving at our office. We are unable to ship Recrafted footwear to certain international locations, Please contact our Customer Support department to verify. For eligible styles, please visit Premium Refurbish Program.

While we strive to accurately represent our shoes on our website, the actual color and texture cannot always be properly conveyed in a digital photograph. The reason for this ranges from the lighting used when the photograph was taken to the settings on your computer monitor display. If you feel an image on our site misrepresents the product, please let us know. We always appreciate the feedback!

SAS accounts will allow users to store shipping information, billing information, and keep track of current orders as well as view all of your past order history. You can also easily update shipping, billing, password, and email address information. Creating an SAS account is quick and easy and has many benefits. To create an SAS account please click here.

Yes! SAS has an E-club which will send you details on current promotions and discounts, information on new styles and colors, and features on SAS news and events. Rest assured, we respect the privacy of all of our customers. We promise not to sell your information nor send you unnecessary junk mail. Click here to join our SAS E-club.

You should expect to receive possibly one email a week. If you place an online order, make a change to your SAS account, etc., then you may see additional emails.

Every email from SAS will feature an easy one click unsubscribe button located towards the bottom of the email.

SAS does offer gift cards and they can be purchased by calling the customer service department at 1-877-727-7463 (SAS-SHOE) or can be purchased online here. For more information about SAS Gift Cards, please click here.

At this time SAS does not offer gift wrapping.

SAS gift certificates can be used at any of our retail locations. SAS gift cards can also be redeemed online when you purchase an item during our checkout process. To obtain more information on how to purchase and redeem our SAS gift cards, please contact the customer service department at 1-877-727-7463 (SAS-SHOE). Independently-owned stores may not accept gift cards and policies may vary.

If you have just placed your order then please contact our customer care department immediately at 1-877-727-7463 (SAS-SHOE). If more than an hour has passed or if it is after our 2 pm CT cutoff time, then chances are that our highly efficient and very eager warehouse team members have already packed and shipped your order. In either case, please call us for further assistance so that we can help resolve the situation.

Our warehouse is located in San Antonio, TX and operates Monday - Friday. Orders that are placed by 2:00 pm CT will be processed the same day, otherwise they will be processed the following business day. Once orders are processed, they ship next business day.

We accept Visa, MasterCard, American Express, Discover cards and PayPal^®. SAS Gift Cards and SAS store credits can also be used as forms of payment, however please note that if you pay with an SAS® Gift Card or a store credit you must do so at a retail location or via our customer care department (1-877-727-7463). Simply fill your shopping cart with your products of choice, click on "Proceed to Checkout", and provide your credit card information as requested. The credit card that you specify will be charged immediately as all of our items are in stock. Note: Accepted payment types may vary for Independently-owned stores.

The SAS website features the latest in Extended Validation 256-bit SSL encryption provided by Comodo, Inc. Comodo is the leading internet security provider, who provides the highest standards of authentication and security. To ensure you are making a secure payment, you should look for the green trusted site seal and address bar from Comodo, Inc. SAS utilizes Authorize.net as our payment gateway. All financial transactions are encrypted and transferred to Authorize.net over the internet. SAS does not store any credit card information, making us 100% PCI compliant.

While we can’t accept credit card information by email, you are always welcome to place an order by calling our friendly shoe experts at 1-877-727-7463 (SAS-SHOE).

SAS welcomes international customers to place orders through the SAS website. Anyone who currently is not within the US can also call our Customer Care Department at 1-877-727-7463 (SAS-SHOE) for assistance with ordering.

After you complete your order, you will receive an order confirmation email that can be used as a receipt.

Receiving this notification means that we did not receive payment authorization from your financial institution. If your credit card payment was declined, we recommend verifying the card number, expiration date and billing address with our customer care experts by calling 1-877-727-7463 (SAS-SHOE).

Various websites have popped up falsely giving the appearance of, or claiming to be associated with SAS. These websites appear to be financial scams or phishing scams and/or selling counterfeit goods since they are not authorized resellers of SAS product.

SAS has no involvement in these or any other scams. Our name, and logos and products are being used without our authorization.

If pricing or any "deal" seems too good to be true, it probably is. Please feel free to contact our SAS customer service team if you have not done business with a website previously, and wish to know if it is an authorized seller of SAS product.

Standard shipping will be $15 for all shoe orders within the 48 contiguous United States. By default, orders will be fulfilled by Fed Ex Residential (3 - 7 Business days). PO Box addresses will be shipped via USPS Priority Mail.

Our warehouse is located in San Antonio, TX and operates Monday - Friday. Orders that are placed by 2:00 pm CT will be processed the same day, otherwise they will be processed the following business day. Once orders are processed, they ship next business day.

SAS will offer expedited shipping options in the forms of: 2nd Day Air (2 Business Days), Next Day Air (1 Business Day). These shipping options will be displayed during the checkout process. For a list of our available shipping services and their associated costs click here and refer to the chart labeled "What are SASshoes.com shipping fees?"

Our warehouse is located in San Antonio, TX and operates Monday - Friday. Orders that are placed by 2:00 pm CT will be processed the same day, otherwise they will be processed the following business day. Once orders are processed, they ship next business day.

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Everything on our website is in stock and in our warehouse in San Antonio, TX. Everything is eligible for expedited shipping. Please note that when choosing and expedited mode of delivery on a business day (Monday - Friday) and it is after our 2:00 pm CT cut-off, that your order will not be processed until the next business day. For example if you order shoes at 3:00 pm (after the 2:00 pm CT cut-off) on a Friday and pay for overnight shipping your order would be processed the following Monday, and you would receive your item(s) on Tuesday.

Sorry but expedited shipping options are not available for shipments to Hawaii, Alaska, and Military APO/FPO addresses.

Yes we do offer international shipping along with U.S. Territories and Military APO/FPO addresses.

Once an order has been shipped, we will send you an email with your tracking information. Just click on the tracking # and it will take you to the FedEx or USPS website, depending on which carrier was used for your shipment.

Please note: If your tracking # is not clickable then you may have to cut-and-paste the tracking # into the tracking area on the carriers own website.

You can also track your order in your order history. Just log into your account using your email address and password, find your order # and click on “View Order”. Once in that order look down towards the bottom in the “Items Ordered” area and click on the “Track your order” link.

When choosing our standard ground shipping within the 48 contiguous US, typically you should receive your order within 4-5 business days. Outlying rural areas in the extreme Northeastern and Northwestern United States may result in additional time in transit.

Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Yes shipments can be sent to both PO Boxes and Military APO/FPO addresses. These orders will be shipped via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.

Orders are shipped to Alaska and Hawaii via USPS Priority Mail. Please note that $20 per pair is charged for orders being sent to Alaska or Hawaii. Orders containing more than one pair of shoes will be shipped as separate packages to Alaska and Hawaii. This is to keep costs down for our customers as the difference between shipping a 2 lb. package and a 4 lb. package to either Alaska or Hawaii triples the shipping costs. Therefore, orders containing multiple pairs of shoes will be charged at a rate of $20 a pair but shipped in separate boxes.

Please allow additional time for shipments to Hawaii and Alaska.

Orders shipped to US Territories are treated exactly like orders shipped to Alaska and Hawaii. Orders are shipped via USPS Priority Mail at a cost of $20 per pair. Orders containing more than one pair of shoes will be shipped as separate packages to US Territories. This is to keep costs down for our customers as the difference between shipping a 2 lb. package and a 4 lb. package to US Territories triples the shipping costs. Therefore, orders containing multiple pairs of shoes will be charged at a rate of $20 a pair but shipped in separate boxes.

Please allow additional time for shipments to U.S. Territory addresses.

Orders are shipped to APO/FPO Military addresses via USPS Priority Mail at a cost of $20 per order (no limit to the number of items that can be purchased).

Please allow additional time for shipments to Military APO/FPO addresses.

If you’ve just finished placing your order, please call us and we’ll try to modify your order and upgrade your shipping to your preferred method. If we can accomplish this or not is based on internal business practices and depends on the current status of your order within our system. Please know that if it is after our 2 pm CT cutoff time, or if more than an hour has passed since you placed your order, then chances are that our highly efficient and very eager warehouse team members have already packed and processed your order! In either case, please call us for further assistance so that we can help get your order to you.

If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our warehouse. If more than an hour has passed or if it is after our 2 pm CT cutoff time, then chances are that our highly efficient and very eager warehouse team members have already packed and processed your order! In either case, please call us for further assistance so that we can help get your order to you.

We do not require a signature when we ship your package. Please keep in mind that there are instances when a delivery driver may decide to choose this option, which is at their discretion and is out of our control.

We will be happy to provide a full refund of any unworn or defective merchandise within 30 days of the purchase, provided you have the original receipt. Refunds will be made in the form of the original payment for the price noted on the receipt. We take great pride in handcrafting each shoe; however, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever. In the event of an unusual situation, please contact our Customer Care department for a thorough evaluation. Be prepared to provide a brief summary to help us determine a solution.

Note: This return policy is applicable to SASshoes.com and SAS-owned retail stores only. Independently-owned SAS stores or authorized SAS retailers may have their own individual return policies which may vary from this one.

Please Note: This return policy does not include styles in LAST CHANCE category. For more information on Last Chance returns please Click here.

Absolutely! We will be happy to accept any return as long as they meet our return policy guidelines. Please follow the return process procedures detailed here. If you live within the 48 contiguous United States then please contact our customer care department for assistance. Please make sure to include the original receipt with your return shipment. If you no longer have the receipt, or one was not provided to you with the gift, then please contact our customer care department. You can then print this receipt and include it with your return shipment.

For customers that do not reside in the contiguous United States, please send your return to the following address:

SAS Shoes
Attn: E-Commerce
1717 SAS Dr
San Antonio TX 78224

We do guarantee our footwear from manufacturer defects within a reasonable amount of time and wear. Normal or abnormal wear and tear will not be considered a manufacturer defect. While we use the highest quality leather and other materials available, all materials break down over time, whether worn or not.

We recommend you contact the seller. Please note: SAS cannot assist with requests on purchases made through unauthorized dealers or third-party auction sites. Unfortunately, many of these third parties are selling shoes that have not been manufactured in quite some time. Authorized SAS dealers can be found on our Store Locator page.

Please note: Currently merchandise purchased on SASshoes.com can only be returned directly with SASshoes.com. Merchandise purchased on SASshoes.com cannot be returned in stores.

1. Print the Return label provided.
2. Print and include the instructions provided with your return.
3. Drop off at your nearest FedEx Location

Please note, this prepaid label is for standard shipping and does not accommodate a FedEx pick-up. Any additional unauthorized freight charges will be deducted from your refund.

Please retain your tracking information for your records. If you have any questions or concerns, please call us at 877-727-7463

These styles are not eligible for returns. For shipping information, please Click here.

SAS shoes are designed for comfort and fit. They are not specifically designed as orthopedic footwear. However, many of our styles have a removable footbed, which may accommodate an orthotic or appliance. We always recommend trying on the shoes with your orthotic to ensure a proper fit.

SAS shoes have certain styles that are Diabetic and Medicare Approved. Any shoes that are in the Diabetic and Medicare Approved sections have specific descriptions on the shoes that are approved for customers with special medical needs.

SAS does not have a program to provide diabetics with free shoes. You may want to check with your health care provider or insurance carrier for assistance in purchasing our Diabetic and Medicare approved shoes. There are also agencies that can assist you and we are sure your physician will be happy to provide you with a list of these agencies.

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. You need to enable cookies on your browser to enjoy all the shopping features on SASshoes.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.

Please double check the credit card number and expiration date on your card. Also, please be aware that SASshoes.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payments. If you continue to have issues, please call 877-727-7463(SAS-SHOE).