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5

Returns and Exchanges

We’re not happy until you are. If you are not 100% satisfied with your online purchase for any reason, just follow our easy 3 step return process detailed down below or call us during our Customer Care hours at 877-SAS-SHOE if you have any questions or concerns. We will be happy to provide a full refund or an even exchange of any unworn or defective merchandise within 30 days of the purchase, provided you have the original receipt. We offer one free exchange per order, meaning we provide a pre-paid return label in the original outbound shipment and we pay the new outbound shipping on the exchanged item(s). Again, this is only offered once per order. Please note that prepaid return labels are only included with orders shipped within the 48 contiguous United States. Customers residing in Alaska or Hawaii, US Territories, or who have an APO / FPO address will be responsible for their own return shipping costs.

Refunds will be made in the form of the original payment for the price noted on the receipt. If you don’t have a receipt and you are a registered SASshoes.com customer you can login to your account and print one out. You may also contact Customer Care and request to have a Return & Exchange Form emailed to you. If you return merchandise after 30 days from the purchase date, we can offer you an even exchange for any unworn or defective merchandise.

We take great pride in handcrafting each shoe. However, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever.

In the event of an unusual situation, please contact our Customer Care department for a thorough evaluation. Be prepared to provide a brief summary to help us determine a solution.

This return policy is applicable to SASshoes.com only.

The original shipping charges incurred on your purchase are not refundable as part of your return.

Please note: Currently merchandise purchased on SASshoes.com can only be returned or exchanged directly with SASshoes.com. Merchandise purchased on SASshoes.com cannot be returned in stores.

STEP 1
Go to My Account (top right corner of our site) to access your order history. Please note that you will need to have registered for an account prior to completing the checkout process in order to be able to view your past purchases.

Registered customers enter your email address and password and click on “Log In”. In your “My Account Dashboard” please make note of your order # and the item(s) you wish to return or exchange.

Please Note: If you do not create an account, you may still locate your order number on the original receipt that was included in the thank you folder with your shipment.

STEP 2
Included in your thank you folder, should be a simple return / exchange form. If you did not receive this form then please click here to print one out. Please fill out the return / exchange form in its entirety and ensure that you reference the order number of the original purchase.

If you are exchanging your shoes, please make sure to note the new style, color, size etc. that you desire on the return / exchange form. Please note that "Even Exchanges" (i.e. exchanges for shoes of the exact same retail price) will not require any additional action from the customer to complete. On exchanges where a price difference exists we will credit the full original purchase amount of the item(s) being returned, please expect a call from a customer care expert to acquire credit card information to complete the new transaction.

To ensure that we handle your exchange correctly, there is a Notes area at the bottom of the return / exchange form for you to include any pertinent information associated with your return or exchange.

Download Return / Exchange Form

STEP 3
Also included in the thank you folder, there should be a pre-paid UPS or FedEx return label if you currently reside in the 48 contiguous United States. If you live in the 48 contiguous United States and did not receive this label or accidentally discarded it, then please call our Customer Care department to request a new one. Please note that the replacement label will have to be physically mailed to you. Any items that are returned must be in their original packaging and condition.

Please include a copy of the original receipt along with the completed return / exchange form inside your return package. Attach the prepaid return-shipping label to either your original SAS box or appropriate container, while ensuring to remove any old shipping labels. Seal your container completely using the free strip of tape that has been included in your thank you folder and then ship your container at any authorized UPS or FedEx Shipping Center. Please DO NOT use Drop Box or call for a pickup.

For customers that do not reside in the contiguous United States, please return your products to the following address:

SAS Shoes
Attn: E-Commerce
1717 SAS Dr
San Antonio TX 78224

Find a UPS Shipping Center Near You

Find a FedEx Shipping Center Near You

Customers residing in Alaska or Hawaii, US Territories, or who have an APO/FPO address should follow these same basic steps but will be responsible for their own return shipping. If you are exchanging, we will cover the cost of the new outbound shipment one time on each order.

We’ll Take Care Of The Rest For You! Return Shipping Is Absolutely FREE! (for customers within the 48 contiguous US)

Once our warehouse has received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 3 business days and you will receive an email confirmation that your return is completed.

Please note:

  • The original shipping charges incurred on your purchase are not refundable as part of your return.
  • Depending on your financial institution it may take an additional 2 – 10 business days for the credit to post to your account.
  • To use our pre-paid labels, shipments must be sent from the United States.

Returning a gift? Read our FAQ or call our Customer Care department at: 877-SAS-SHOE